For Labour Day, the arrangement of the SEKO and Clevy warehouse is as shown below. Please prepare the goods in advance and arrange the delivery accordingly. Besides, these days will NOT be counted in the vendor lead time of dropshipping and postal orders.
NG/KE/ZA/ZZ: May 1st to 12th Others: May 1st to 10th
(This arrangement applies to Global sellers based on Great China only)
2. Jumia Anniversary
Jumia is about to celebrate its annual anniversary. In order to increase the exposure of SKUs and improve the consumer experience, you can participate in this promotion in accordance with the activity guidelines as follows.
Deadline for application: May 17, 2021(Local Time)
Category: all categories
Discount requirement: at least 25% off, each store declares up to 50 skus
Event start time: as shown below. (Click the link on each site to the specific page)
To maintain a good selling condition, JUMIA will deal with behaviors that seriously affect the customer's experience. Behaviors such as:
A. Empty package B. A note in the package (here refers to a note that contains the seller’s personal information, or asks for the customer's personal information); C. The package contains abnormal items (such as soil, drugs, etc.); D. Online descriptions contain insulting or sensitive content.
Once found, JUMIA will take the following measures.
If it is the first time, the shop would be delisted for a month. If you want to relist it, you need to submit an improvement plan and Raise a claim one month later.
For the second time, the shop would be permanently delisted. Thank you for your cooperation!
4. Legal warranty in Morocco
The legal warranty in Morocco which is granted by law to the consumers to protect them against hidden defects or any malfunction of the product is one (1) year from the date of delivery of the product.
Thus, customers may return the item within 1 year after delivery. JUMIA After-sale team will accept and process the return normally based on Morocco Law in the legal warranty period.
5. No change for the exchange rate of May
The exchange rate of May is the same as April. You may not need to update prices if they were updated last month.
6. Mobile phone usage tips
JUMIA found that customers complained and applied for returns about some mobile phones sold by Global sellers. They were mainly about charging and overheating. In order to improve customers’ awareness and satisfaction of the use of mobile phones. Please include the below instructions in pictures and descriptions. You can also kindly make adjustments.
Size Standard & Mobile usage Tipsare provided as follows:
Please check the user manual on how to complete the original setting before using products
Please check the user manual on how to install Apps on my mobile before using the product
About Overheat
Your phone becoming warm is no reason to worry, they’re designed to work that way, but if it becomes unpleasantly hot, you probably have cause for concern.
Separate your phone from heat.
Avoid overcharge and overusing your phone while charging.
Take your case off.
Turn off unused apps and trim unneeded apps.
Avoid turning your screen brightness up.
Turn your phone to airplane mode.
About Battery
Battery size mostly determines how long your phone will go before hitting zero.
Stand-by time is the officially quoted longest time that a single battery charge will last when the phone is constantly connected to the GSM network but is NOT in active use.
The very first step we recommend is to read the manual from your phone manufacturer to see if they have mentioned any special instructions for charging your phone the first time.
Update your apps and clean house.
Avoid overheating your phone. See “About Overheat”.
Keep your phone away from coldness. Generally speaking, anything below 32 degrees is going to start sucking the life of your phone.
Check which apps are draining your battery.
Avoid overcharge. The best way to maintain smartphone batteries is to keep your phone battery more than 40% charged.
Get a certified or original charger - especially for fast-charging.
(This arrangement applies to Global sellers based on Great China only)
