亲爱的卖家:

5月23日星期日(当地时间)起,店铺分数计算体系将引入第3个指标——买家评分(Average Customer Rating)(ACR)

【为什么】
加入新指标有利于平衡各指标权重,更好地反馈您的店铺表现。即便您店铺的订单取消率高,但如果产品退货和买家评分上都非常出色,那么店铺分数将是3.3或更高。

【是什么?】
“Average Customer Rating(ACR) 买家评分”为过去一段时间内的买家对店铺的平均评分,计算周期与取消率和退货率一致。届时,三个指标将各占1/3权重,并共同显示在首页店铺评分一栏(见下图)。

 

【查看方式】点击已上线产品链接。

1、如下图所示,蓝色链接出现代表上线成功


2、进入页面后下拉右侧点击Seller Information(店铺信息)

3、点击Sort by  Product Rating

【计算方式】更多关于ACR的指导将于后续直播中公布,具体时间敬请关注文末JUMIA官方微信公众号!




On May 23 (local time), the Average Customer Rate (ACR) will be added to the shop rating system.

[Why]
Adding a new indicator will help balance the weight of CR and QRR, give better feedback on your store performance. Even the cancellation rate is high, when the quality return rate and average customer rate are very good, the store score will be 3.3 or higher.

[What is it? ]
"Average Customer Review (ACR) Buyer Rating" is the average rating of the store by buyers in the past. The calculation cycle is the same as the Cancellation rate and Return rate.  The three indicators will each account for 1/3, and they will display on the first page of Seller Center (see the picture below).


[How to View Customer Rate?]

Click on the link of the online product.

1. As shown below, the link indicates the SKU is online successfully

2. On the new page, pull down and click on Seller Information on the right side

3、Click 'Sort by  Product Rating'

[Calculation method] More guidance on ACR will be announced in the follow-up videos in Jumia University!

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