The delivery time in Jumia is 5 working days, it means the parcels need to be delivered to the shipment provider in 5 working days and be scanned successfully (the status of the order will turn into shipped), If not, the order will be be automatically cancelled by system as OOS(Out of stock),and the seller will be charge a penalty of OOS.
Jumia Platform implement a 15 day no-reasons return policy.The returned based on the seller will be fined,The seller should follow the listing standard and conduct strict quality control to avoid the product being returned due to the quality reasons.
Jumia Platform has the list of Import Prohibited Items (Click here) ,The seller should refer to the full list of prohibited items before uploading the SKUs
Jumia Platform prohibits the sales of Fake Products. Jumia will regularly check the SKU sold at each site.If we find the fake products, first time, Jumia will issue a warning letter to the seller, on the second, the seller will get penalty, Please click here to learn more.
Jumia Platform will check the SKUs of each site for bad content, if such products found, Jumia will send a warning letter and asked the seller to revised it, if there is no modification, the store’s traffic will be restricted, Please click here to learn more.
6.Prohibits to Hide any notes
Jumia Platform prohibits to hide any notes that containing the seller’s information in the parcel，if such behavior is found, the store will be
closed for one month at the first time, if the same such behavior is found
again , the store will be closed forever.
PS:For Any seller who violate the rules of Jumia Platform, Jumia has the right to close their store