We will allow the best vendors to get more visibility and sell more on Jumia.
To do so we have reviewed & simplified the Seller Score so it reflects more
accurately your operational performances in order to become the cornerstone
of your shop and benefits.
Also, we will no longer apply DOL & PSOL to your shop
(Only for High OOS rate and High return rate)
and will only charge financial penalties for very serious compliance & legal issues
(e.g. counterfeits, fakes & prohibited products).
What will influence store performance?
From the comparison chart,we can see now is focusing exclusively on your Cancellation Rate& your Return Ratefor quality reasons.
This new calculation will reflect on your Seller Center account after TAAC launched.
The improvements on Seller Score:
1.Only vendor cancellations or auto-cancellations are now impacting your cancellation rate.
2.All returns identified by our aftersales team as damaged by Jumia or customer are no longer impacting your quality return rate(regardless of customer return reasons）.
3.New shop will remain with a score of 3 until they reach at least 30 days on Jumia AND 5 orders delivered to customers. This is to protect new seller whose score were highly impact by few orders cancelled or return for a quality issue in their 1st month.
4.Only seller with 0% cancellation & 0% return rates AND at least 90 days on Jumia AND 60 orders delivered to customers since inception will reach a score of 5,other sellers with 0% cancellation&0% return rates will have a score of 4.9, This is to ensure the products of sellers with enough history on Jumia are the ones boosted online.
How does Cancellation rate affect store performance?
Cancellation rate: only applicable to seller reason for cancellation of orders.
After TAAC launched, DOL and PSOL will not apply to the store ,
unless the cancellation rate reached10% and at least 10 items cancelled ,
then the store will enter DOL=1(1 daily 1 order limit ).